International Purchasing & Shipping

We ship safely and quickly to most countries in the World.  All transactions for customers outside of the 48 contiguous U.S. states are initiated by email, with final payments made safely through PayPal.  Currently, the best shipping rates are with U.S. Postal Service with 3-day, 5-day, or 6 to 10-day delivery times.

You can request a shipping rate quote by sending us an email to customercare@quality-chess.net. You can also phone us at 800-570-4403.

Please be sure to describe the product by name and item number. We will walk you through the safe and easy purchase process.

15-Day No Questions Asked Return Policy

We do offer a 15-Day No Questions Asked Return Policy for international purchases.  However, if you want to return the item under the 15-Day No Questions Policy, you must pay for return shipping.  Simply send us an email that you intend to return the item and we will let you know where to send the item for a refund.  Only the price of the item will be refunded - shipping costs are not refundable. 

Shipping Damage or Defective Product

If a product is damaged during shipping or defective, please contact us by email and, if possible, send us a digital photo of the damaged or defective item. We will send you a shipping label for the return.  Return and replacement shipping will be free if an item is damaged or defective.

Contact Information

If you have any questions or concerns, please feel free to contact us at: info@quality-chess.net.  We monitor emails continuously and will respond quickly. You can also phone us at 800-570-4403.